Rental terms and conditions
Short answer: we call or text before delivery to set a time. Totes must be empty, reasonably clean and reachable on pickup day. Cancel at least 48 hours before delivery for a full refund, or reschedule with 24 hours' notice for free. Normal wear is never charged. Lost or badly damaged totes are $15 each and dollies $25.
These terms are an agreement between you and The Pool Fam LLC, doing business as Daytona Moving Bins Co. ("we", "us"). They apply to every tote, lid and dolly rental.
How do delivery and pickup work?
We'll contact you before your scheduled delivery to set a delivery time. You're responsible for giving us an accurate delivery address and a safe, reasonably accessible spot for drop-off and pickup, like a garage, porch, driveway or condo storage room. Delivery and pickup are included within 20 miles of Ormond Beach. Farther out, we add $1.50 per mile each way and quote it before you book.
On your scheduled pickup date, all totes must be emptied, reasonably clean and accessible. We only ever pick up empty totes. If they aren't ready or we can't reach them when we arrive, a $10 per day late charge or a return-trip charge may apply.
Can I extend my rental?
Yes. Ask for an extension before your scheduled pickup date. Extensions depend on availability. Extra weeks cost:
- 20-tote Starter package: $30 per extra week
- 40-tote Apartment package: $45 per extra week
- 60-tote House package: $55 per extra week
- 80-tote Big House package: $65 per extra week
- Extra 10-pack of totes: $25 per week
An extension isn't confirmed until we approve it and the extension fee is paid.
Can I cancel or reschedule?
- 48+ hours before delivery: cancel for a full refund.
- Less than 48 hours before delivery: no refund, but you can reschedule once, subject to availability.
- Rescheduling: free with at least 24 hours' notice, subject to availability.
- After delivery: rental charges are non-refundable.
How should I care for the totes?
Normal wear from ordinary moving is expected and never charged. While the totes, lids and dollies are with you, you're responsible for protecting them from loss, theft, misuse and damage.
Please don't paint, permanently mark, cut, drill or alter the totes, or use them in ways likely to damage them. Use the removable labels we provide. Totes returned with heavy dirt, paint, oil, chemicals, adhesives or anything else that needs extraordinary cleaning may carry a reasonable cleaning charge.
What if something is lost or damaged?
- Totes (with lids) that are lost, stolen, missing or damaged beyond reasonable repair: $15 per tote.
- Dollies that are lost, stolen, missing or damaged beyond reasonable repair: $25 per dolly.
- Normal wear and tear never results in a replacement charge.
What's the weight limit, and what can't go in a tote?
Each tote can hold up to 50 pounds of contents. That keeps it safe for one person to lift and keeps the lid and handles from cracking.
The totes are for normal household and office moving and storage. Don't use them to store or carry hazardous, flammable, explosive, illegal, biohazardous or otherwise dangerous materials, including fuel, propane, paint, pool chemicals, perishable food or live animals. You're responsible for packing and handling totes safely and staying under the weight limit.
Who is responsible for my belongings?
You are responsible for packing, loading, moving, unloading and handling your belongings. Daytona Moving Bins Co. isn't responsible for loss of or damage to personal property placed in or moved with our rental equipment, except where caused by our negligence or as otherwise required by law.
How does booking and payment work?
Requests made online are not bookings. We call to confirm availability, dates, addresses and the total, then text you a secure payment link (processed by Stripe through GoHighLevel). Your rental is booked once that link is paid, and the 48-hour cancellation window runs from your delivery date. No deposit. A card is kept on file for lost or damaged bins. Any extra charges for approved extensions, missing or damaged equipment, extraordinary cleaning, or extra delivery or pickup trips will be explained to you before or when they're charged.
Text message (SMS) terms
Daytona Moving Bins Co. (The Pool Fam LLC) sends text messages to customers who give their mobile number and agree to receive them, for example through the optional consent checkbox in our website chat. Rental texts cover booking confirmations, payment links, and delivery and pickup scheduling. Marketing texts, such as occasional offers and service announcements, are sent only if you separately opt in to them.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to cancel at any time. You'll get one confirmation text and no further messages. Reply HELP for help, or email [hello@daytonamovingbinsco.com].
- Consent to receive texts is not a condition of purchase.
- Carriers are not liable for delayed or undelivered messages.
- We don't share your mobile number or text opt-in with third parties or affiliates for marketing. See our privacy policy.
How do discounts work?
College and university students get 15% off the rental and extra weeks with a valid, current student ID, shown at delivery or sent as a photo before payment. Referral codes give the amount shown with the code. Discounts don't combine: we apply the one that saves you more. Discounts don't apply to fees for lost or damaged equipment, late returns or mileage beyond our free delivery area. If we can't verify a student ID, the regular price applies.
Agreement to these terms
By completing your rental, you confirm that you've read, understood and agree to these Rental Terms and Conditions.